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	<title>Alberto Ferrer Blog &#187; Team</title>
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	<link>http://albertoferrer.com/blog</link>
	<description>Things I think about</description>
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		<title>Taking a Look at Poor Leadership</title>
		<link>http://albertoferrer.com/blog/2009/06/01/taking-a-look-at-poor-leadership/</link>
		<comments>http://albertoferrer.com/blog/2009/06/01/taking-a-look-at-poor-leadership/#comments</comments>
		<pubDate>Mon, 01 Jun 2009 22:06:28 +0000</pubDate>
		<dc:creator>Alberto Ferrer</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Leader]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[Research]]></category>
		<category><![CDATA[Team]]></category>

		<guid isPermaLink="false">http://albertoferrer.com/blog/?p=130</guid>
		<description><![CDATA[In a short article in the June 2009 issue of Harvard Business Review, authors Jack Zenger and Joseph Folkman (from leadership consulting company Zenger/Folkman and authors (with Scott Edinger) of The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate) take a very different look at leadership.
Instead of talking about how good leaders lead, [...]]]></description>
			<content:encoded><![CDATA[<p>In a short article in the June 2009 issue of <a title="Harvard Business Review" href="http://hbr.org" target="_blank"><em>Harvard Business Review</em></a>, authors Jack Zenger and Joseph Folkman (from leadership consulting company <a title="Zenger Folkman" href="http://www.zengerfolkman.com/" target="_blank">Zenger/Folkman</a> and authors (with Scott Edinger) of <em>The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate</em>) take a very different look at leadership.</p>
<p>Instead of talking about how good leaders lead, or focusing on what makes great leaders, or anything like that, they looked at the opposite. Based on two research studies on executives and leaders, they examined those who failed and developed a list of the ten things most commonly missing in bad leaders. As they write, &#8220;every bad leader had at least one, and most had several.&#8221;</p>
<p>According to their work, the worst leaders:</p>
<ul>
<li>Lack energy and enthusiasm</li>
<li>Accept their own mediocre performance</li>
<li>Lack clear vision and direction</li>
<li>Have poor judgment</li>
<li>Don&#8217;t collaborate</li>
<li>Don&#8217;t walk the talk</li>
<li>Resist new ideas</li>
<li>Don&#8217;t learn from mistakes</li>
<li>Lack interpersonal skills</li>
<li>Fail to develop others</li>
</ul>
<p>The authors further note that the bad leaders they studies often were unaware of these behaviors.</p>
<p>This is interesting because the vast majority of the literature on leadership has been focused on the positive traits and behaviors of good leaders. This look at the flip side of the coin provides fresh perspective (even though some of the factors outlined above might seem somewhat obvious).</p>
<p>Being a good leader might be as much about exhibiting the good traits and behaviors as it is about not displaying the bad ones. Read <a title="Then Fatal Flaws That Derail Leaders" href="http://hbr.harvardbusiness.org/2009/06/ten-fatal-flaws-that-derail-leaders/ar/1" target="_blank">the full article</a> for the details.</p>
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		<item>
		<title>Teams Are Impacted by Leaders’ Moods</title>
		<link>http://albertoferrer.com/blog/2007/07/30/teams-are-impacted-by-leaders%e2%80%99-moods/</link>
		<comments>http://albertoferrer.com/blog/2007/07/30/teams-are-impacted-by-leaders%e2%80%99-moods/#comments</comments>
		<pubDate>Tue, 31 Jul 2007 00:07:38 +0000</pubDate>
		<dc:creator>Alberto Ferrer</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Leader]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Team]]></category>

		<guid isPermaLink="false">http://albertoferrer.com/blog/?p=13</guid>
		<description><![CDATA[A paper recently published in the Journal of Applied Psychology describes the results of a study seeking to link the moods of leaders with their teams. I read an excerpt of the paper as published in Rotman, the magazine of the Rotman School of Management at the University of Toronto.


Authored by Stéphane Côté from the [...]]]></description>
			<content:encoded><![CDATA[<p>A paper recently published in the <em><a href="http://www.apa.org/journals/apl/">Journal of Applied Psychology</a></em> describes the results of a study seeking to link the moods of leaders with their teams. I read an excerpt of the paper as published in <em>Rotman</em>, the magazine of the Rotman School of Management at the University of Toronto.</p>
<div class="entry-content">
<div class="entry-body">
<p>Authored by Stéphane Côté from the Rotman School, Thomas Sy from California State University, and Richard Saavedra from the University of New Hampshire, the study showed causal links between the mood in which a leader is and the performance of his or her team. Below are some key points.</p>
<p><strong><span style="text-decoration: underline;">Findings</span></strong></p>
<p><strong><span style="text-decoration: underline;">Leaders’ moods are transferred to group members</span>.</strong> This is probably no surprise to most, but the study produced evidence that individuals with a leader in a good mood were in a good mood mode than in a bad mood and those with a leader in a bad mood experienced the opposite. This “transfer of mood” was also observed at the group level, where the leader’s mood affected the moods of the group as a whole.</p>
<p><strong><span style="text-decoration: underline;">Leaders’ moods impact group processes</span>.</strong> The two processes that were studies were “effort” and “coordination.” In terms of effort, the authors found that groups with leaders in a bad mood tend to exert more effort on the task at hand than groups with leaders in a good mood.</p>
<p>This is believed to be because when the leader is in a good mood, the group takes that cue to mean that the work is satisfactory and thus they can relax. When the leader’s mood is bad, however, the group interprets that to mean that they’re not measuring up and so they redouble their efforts.</p>
<p>In terms of cooperation, the findings are more consistent with common belief. Groups with leaders in a positive mood exhibited more cooperation than those with leaders in a foul mood.</p>
<p>The authors presume this to be related to the effort findings above. Groups with a leader in a good mood, while relaxing their efforts, also feel more secure and thus behave in a more agreeable and cooperative fashion. Those with leaders in a bad mood, on the other hand, exhibit the opposite behavior.</p>
<p><strong><span style="text-decoration: underline;">Implications</span></strong></p>
<ol>
<li><strong>Leaders must understand the role of moods to be successful.</strong> To be effective, leaders need to understand how their moods impact their teams so that they can manage those moods accordingly.<strong>
<p></strong></li>
<li><strong>Leaders must efficiently regulate their teams’ moods.</strong> This means not just focusing on the mood of individuals but rather on the overall group mood (the so called “group affective tone”) to be effective.</li>
<li><strong>Leaders can influence their groups by regulating their mood displays.</strong> The display of the leader’s mood to subordinates can be managed to attain the desired outcome from the team.</li>
</ol>
</div>
<div class="entry-body"></div>
<div class="entry-body">
<p>It used to be that emotions in the workplace were seen as unprofessional or otherwise negative. More and more, emotions are being seen as a non-trivial part of organizational performance.</p></div>
</div>
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		<item>
		<title>Leader’s Covenant</title>
		<link>http://albertoferrer.com/blog/2007/05/28/leader%e2%80%99s-covenant/</link>
		<comments>http://albertoferrer.com/blog/2007/05/28/leader%e2%80%99s-covenant/#comments</comments>
		<pubDate>Tue, 29 May 2007 02:18:58 +0000</pubDate>
		<dc:creator>Alberto Ferrer</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Behavior]]></category>
		<category><![CDATA[Leader]]></category>
		<category><![CDATA[Team]]></category>

		<guid isPermaLink="false">http://albertoferrer.com/blog/?p=68</guid>
		<description><![CDATA[I recently read the article “What Your Leader Expects of You” by Larry Bossidy in the April 2007 issue of Harvard Business Review. Bossidy is the former Chairman and CEO of AlliedSignal and of Honeywell after that.
In the article, Bossidy discusses that, while the success of a leadership team depends heavily on the relationships the [...]]]></description>
			<content:encoded><![CDATA[<p>I recently read the article “What Your Leader Expects of You” by Larry Bossidy in the April 2007 issue of <a href="http://www.hbr.org/"><em>Harvard Business Review</em></a>. Bossidy is the former Chairman and CEO of AlliedSignal and of Honeywell after that.</p>
<p>In the article, Bossidy discusses that, while the success of a leadership team depends heavily on the relationships the boss has with his or her direct reports, precious little has been written about the expectations of those relationships (on either side). He suggests the following list of behaviors that should be expected from both the boss and the subordinates, a sort of Leader&#8217;s Covenant.</p>
<p>These behaviors resonate with me from both the boss and the direct report perspective. I encourage others in leadership positions or who are direct reports of senior management to take a good look at these.</p>
<p><span style="text-decoration: underline;"><strong>What Direct Reports Should Do</strong></span></p>
<ul>
<li>Know when a situation calls for them to get involved.</li>
<li>Generate ideas (remembering that some of the best may sound crazy at first).</li>
<li>Be willing to collaborate, putting the long term objectives of the company above their (or their department’s/division’s) short term goals.</li>
<li>Step up to lead initiatives, even if their outcome is uncertain.</li>
<li>Develop leaders among their people, especially through direct involvement in performance evaluations.</li>
<li>Stay current on world and industry/market events and developments.</li>
<li>Anticipate how those events/developments may affect the company and the competition.</li>
<li>Drive their own growth by exposing themselves to new people and ideas and by accepting demanding assignments.</li>
<li>Sustain these behaviors in bad times as well as good.</li>
</ul>
<p><span style="text-decoration: underline;"><strong>What the Boss Should Do</strong></span></p>
<ul>
<li>Provide clear direction.</li>
<li>Set goals and objectives.</li>
<li>Give frequent, specific, and prompt feedback.</li>
<li>Be decisive and timely.</li>
<li>Demonstrate honesty and candor.</li>
<li>Offer and equitable compensation plan.</li>
</ul>
]]></content:encoded>
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		<item>
		<title>Information Freedom</title>
		<link>http://albertoferrer.com/blog/2007/05/18/information-freedom/</link>
		<comments>http://albertoferrer.com/blog/2007/05/18/information-freedom/#comments</comments>
		<pubDate>Fri, 18 May 2007 23:43:24 +0000</pubDate>
		<dc:creator>Alberto Ferrer</dc:creator>
				<category><![CDATA[Managing]]></category>
		<category><![CDATA[Account]]></category>
		<category><![CDATA[Agency]]></category>
		<category><![CDATA[Client]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Team]]></category>

		<guid isPermaLink="false">http://albertoferrer.com/blog/?p=76</guid>
		<description><![CDATA[When I was working at Leo Burnett as an AAE, I thought quite highly of myself. There I was, making $16,000 per year, working on the prestigious Procter &#38; Gamble business. I had my very own cubicle, my very own key to come in and out of the office (no access cards back then), and [...]]]></description>
			<content:encoded><![CDATA[<p>When I was working at <a href="http://www.leoburnett.com">Leo Burnett</a> as an AAE, I thought quite highly of myself. There I was, making $16,000 per year, working on the prestigious Procter &amp; Gamble business. I had my very own cubicle, my very own key to come in and out of the office (no access cards back then), and my own extension (no direct lines back then). I even had use of the three IBM PCs that were available to the Client Service department. I thought I had it made. I also thought I knew everything.</p>
<p>It got to the point that I thought I knew more than my boss, the Account Supervisor on the business. I ran my projects well, with not a ton of supervision, and usually with no issues. I even had some minor client contact and did not embarrass myself or the agency. I thought that I was indispensable. And that&#8217;s when it started.</p>
<p>I began to keep my boss just a little less informed than normal, and give her information just a little later than before. I started sharing less, less often, and later. I was the keeper of the information. I had the knowledge. She didn&#8217;t. Knowledge is power, they say, so I was powerful. I continued like that for a while, almost walking on air intoxicated by my perception of power. I was like the squirrel stashing away nuts for the winter, storing away information so that I could sound smart or knowledgeable (more up to speed or up to date than my boss, even) if anyone asked anything.</p>
<div>
<div id="attachment_77" class="wp-caption aligncenter" style="width: 310px"><img class="size-medium wp-image-77" title="hoarding_squirrel" src="http://albertoferrer.com/blog/wp-content/uploads/2009/02/hoarding_squirrel-300x227.jpg" alt="Hoarding makes your cheeks floppy" width="300" height="227" /><p class="wp-caption-text">Hoarding makes your cheeks floppy</p></div>
</div>
<p>Then it happened. We had a problem. A big problem. A big client problem. It was traced back to part of my work, to things that I managed. Things that I had been managing myself without sharing as much with my supervisor. All of a sudden, all eyes were upon me. Lots of questions were asked <span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;">“</span>how could this happen?<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves /> <w:TrackFormatting /> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF /> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> <w:DontGrowAutofit /> <w:SplitPgBreakAndParaMark /> <w:DontVertAlignCellWithSp /> <w:DontBreakConstrainedForcedTables /> <w:DontVertAlignInTxbx /> <w:Word11KerningPairs /> <w:CachedColBalance /> </w:Compatibility> 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Priority="62" SemiHidden="false"    UnhideWhenUsed="false" Name="Light Grid Accent 6" /> <w:LsdException Locked="false" Priority="63" SemiHidden="false"    UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6" /> <w:LsdException Locked="false" Priority="64" SemiHidden="false"    UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6" /> <w:LsdException Locked="false" Priority="65" SemiHidden="false"    UnhideWhenUsed="false" Name="Medium List 1 Accent 6" /> <w:LsdException Locked="false" Priority="66" SemiHidden="false"    UnhideWhenUsed="false" Name="Medium List 2 Accent 6" /> <w:LsdException Locked="false" Priority="67" SemiHidden="false"    UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6" /> <w:LsdException Locked="false" Priority="68" SemiHidden="false"    UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6" /> <w:LsdException Locked="false" Priority="69" SemiHidden="false"    UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6" /> <w:LsdException Locked="false" Priority="70" SemiHidden="false"    UnhideWhenUsed="false" Name="Dark List Accent 6" /> <w:LsdException Locked="false" Priority="71" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful Shading Accent 6" /> <w:LsdException Locked="false" Priority="72" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful List Accent 6" /> <w:LsdException Locked="false" Priority="73" SemiHidden="false"    UnhideWhenUsed="false" Name="Colorful Grid Accent 6" /> <w:LsdException Locked="false" Priority="19" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis" /> <w:LsdException Locked="false" Priority="21" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis" /> <w:LsdException Locked="false" Priority="31" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference" /> <w:LsdException Locked="false" Priority="32" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Intense Reference" /> <w:LsdException Locked="false" Priority="33" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Book Title" /> <w:LsdException Locked="false" Priority="37" Name="Bibliography" /> <w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading" /> </w:LatentStyles> </xml><![endif]--><span style="font-size: 11pt; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;">” </span>was a popular one), all the way up to the Director of Client Services. I was freaked out and afraid I&#8217;d lose my job (which made sense considering that my not sharing information had kept the agency in the dark about something that seemed insignificant to me then but to the trained eye of my managers would have meant something).</p>
<p>In the end, no one was fired and things were cleared up. My Account Supervisor heroically covered for me and taught me a huge lesson in the process. From then on, I was the most prolific sharer of information out there. I learned that having the information itself does not really give any power. It&#8217;s knowing what to do with it that does. It&#8217;s not about having the information and keeping it to yourself (where&#8217;s the power in that?). It&#8217;s about the power of sharing it and letting those around you know that you have it (that&#8217;s power).</p>
<p>I learned that the more I shared with my Account Supervisor, the more she saw how I was understanding things, managing things, and being proactive. That helped her assess my performance and it allowed me to grow. It also made my boss look good. And there I learned that making my boss look good makes me look good. It all trickles down.</p>
<p>Information about the client business, about a project&#8217;s status, about what someone said in a creative presentation related to our work, all wants to be free. Sharing it often with your supervisors lets them stay abreast of what&#8217;s going on (which is part of your job) and helps them help you do yours (which is part of their job).</p>
<p>Keep your boss informed of things so that he or she is not surprised (in any business, surprises are not exactly welcome) by any development. Keep your team abreast of what&#8217;s going on so that everyone benefits from your information and you benefit from theirs. And don&#8217;t hoard. It makes your cheeks floppy.</p>
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